Terms and Conditions

1. DEFINITIONS

1.1 When the following with capital letters are used in these Terms, this is what they will mean: (a) Service: the service that we are providing to you as set out in the Order; (b) Order: your order for the Services; (c) Terms: the terms and conditions set out in this document

1.2 When we use the words “writing” or “written” in these terms, this will include e-mail unless we say otherwise

2. INFORMATION ABOUT US

2.1 We are Nuisance Protect, a company registered in England and Wales under company number 09090772 and with our registered office at: 29 Nimbus Close, Littlehampton, West Sussex, BN17 6RX. Our Main trading address is 8 High Street, 3rd Floor, Worthing, West Sussex, BN11 1NU.

2.2 If you have any questions or any complaints then please contact us. You can contact us by telephoning our customer service team on 0800 011 9290 or by e-mailing us at info@nuisanceprotect.co.uk.

2.3 If you wish to contact us in writing or if any clause in these Terms requires you to give us notice in writing (for example, to cancel the order), you can send this to us by e-mail, by hand, or by post to Nuisance Protect, 8 High Street, 3rd Floor, Worthing, West Sussex, BN11 1NU or info@nuisanceprotect.co.uk. We will confirm receipt of this by contacting you by phone or in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand or by pre-paid post to the address you provide us in the Order

3. SERVICES PROVIDED

3.1 We will act on your behalf reducing nuisance calls and mail by directly contacting the companies responsible as per your request. We will also register your telephone number with the Telephone Preference Service (TPS) and register your address with the Mail Preference Service (MPS). You will not be charged any additional fee for us registering your details. We will instruct marketing companies directly informing them to stop distributing your personal details to sales companies in the UK and overseas where possible.

3.2 We will use the information that you provide us to contact the companies responsible, we will then proceed to write to the company and request them to stop contacting you (under section 11 of data protection act). It is your responsibility to inform us of any complaint or company you require us to pursue and act on your behalf. You will be responsible in providing us with accurate information that we need to perform our Contract. We will require a signed declaration from you confirming that you instruct us to act on your behalf.

3.3 You are required to log to us all company information of any nuisance calls or mail you receive, enabling us to use this information to carry out our Service to you.

4. PRICE AND PAYMENT

4.1 In consideration of the Services we provide, you have agreed to pay for a minimum of 36 months service (“the Minimum Payment”) in keeping with the payment arrangements that were agreed at the time of making the agreement and as set out in the membership details. If the Service is renewed then the annual payment will be due on the renewal date unless we agree otherwise in writing. Should a payment not be received within 7 days of its due date, we reserve the right to delay or suspend the Services we have agreed to supply to you until the payment is received in full and in cleared sums or the agreement is cancelled.

4.2 The price of the Service will be set out in our price list in force at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you.

4.3 These prices include VAT. If the rate of VAT changes between the date of the Order and the date of delivery or performance, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

4.4 Where we are providing Services to you, you must make payment for Services in advance by credit or debit card or Direct Debit. We accept payment with MasterCard, Visa or by Direct Debit. We will not charge your credit or debit card until we have received and accepted your Order.

5. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND

5.1 Under the Consumer Contracts (Information, Cancellation and Additional charges) Regulations 2013, you may cancel the service and receive a full refund by giving notice in writing to the address set out above at any time up to and including the 14th day after you receive this agreement document, or if later, from our receipt of your first payment (“the Cooling Off Period”). 5.2 Before the Services are delivered, you have the following rights to cancel an Order for Services (a) you may cancel any Order for Services at any time before we dispatch the Services or the start date for the Services by contacting us. We will confirm your cancellation in writing to you. (b) If you cancel an Order under clause 5.2 and you have made any payment in advance for Services that have not been provided to you, or Services that have not been delivered to you, we will refund these amounts to you.

6. HOW WE MAY USE YOUR PERSONAL INFORMATION

6.1 We will use the personal information you provide to us to :(a) Provide the Services (b) Process your payment for such Services; and (c) Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

6.2 We will not give your personal data to any other third party without your consent. Your telephone calls may be recorded or monitored to improve the quality of service provided.